John talks about how when customers go into a store and they see a red sale sign there are automatically drawn to that section. Customers automatically think that they are getting a better deal and do not feel as guilty about making a purchase they otherwise didn't necessarily need. John bring us the issue of mismarked items and how employees should deal with the mess-up. I think that you need to keep the customer happy, but make sure that the issue is resolved right away. Where I work there is a section where everything is 50% off, but nothing is marked. So if you are an employee that only works 2 days a week and things get moved around you can have some angry customers when you enter something in wrong. I think the best solution is to politely ask the customer where they got the item and then proceed from there. If it is actually 50% off normally they are happy because 1. they got the item for cheap and 2. they were right.
Do you get annoyed when a cashier messes up your transaction?
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